Videos

Joe Jacoboni, Founder and President of Contact Centers of America, sits down with CMIQ at the 6th Annual Call Center Summit in Orlando to discuss the onshoring business and why companies such as CCA are solely based domestically. view now

David Kennedy, VP of Sales for BabytoBee, talks to CMIQ at the 6th annual Call Center Summit in Orlando. BabytoBee, an Inuvo Company, is a maternity markets web publication that provides content, and leads to its consumers. view now

Stuart Beame, Director of Student Information Services & Call Centers for Central Piedmont Community College in North Carolina, talks to CMIQ live at  the 2011 Call Center Summit in Orlando. view now

Dona Cage, an Executive Board Member of the CRM Association, opens IQPC's 2010 Government Contact Center Summit with a keynote presentation concentrating on the latest trends in call centers within the public sector. view now

Milan Katz, Director of the Customer Contact Center at Unity Health System in Rochester, New York, along with Frank Leggat, Director of Service Operations for CIGNA Healthcare, participate in a panel conducted at the 2010 1st Annual International Contact Center Expo and Conference in Miami about what the new healthcare laws will do to call center and customer management practices. view now

Jeff Gallino, Founder and CTO of CallMiner, gives a keynote presentation for British Gas at the International Contact Cener and Expo in Miami. view now

NYC311's Executive Director Joseph Morrisroe opens the doors to the NYC311 headquarters downtown, where Customer Management IQ had the opportunity to speak with a number of call center reps, trainers, supervisors and managers about why they find the organization important and how they handle difficult calls, along with stories of some of the more human and challenging calls, both view now

Aaron Taylor, Senior Director of Customer Care  for MyLife, gives a keynote presentation at the International Contact Center and Expo in Miami. view now

Brian Mullaney, SVP of the Customer Contact Center at The Scooter Store, gives a keynote speech at the 11th Annual Call Center Week in Las Vegas. view now

Joe Morrisroe, 311NYC's Executive Director and Deputy Commissioner for the mayor of New York City, gives the opening keynote speech at the first annual International Contact Center Expo and Conference in Miami. view now

Milan Katz, Director of Unity Health System's Contact Center in Rochester, talks to Gina Scanlon at ICCE in Miami about the challenges approaching with healthcare reform in the call center, how to train your healthcare reps, how to implement things like live chat and social media in order to be more effective. view now