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10/12/2010 12:00:00 AM EDT
400+ Industry Leaders to Convene in Miami to Map Out Contact Center Strategies for 2011 Attendees for October Expo and Conference Come From Around the World October 4, 2010 – (New York, NY) The International Contact Center Expo and Conference being held October 25-27, 2010 at the Doral Golf Resort & Spa in Miami, is drawing attendance from around read more
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09/27/2010 12:00:00 AM EDT
New York, NY - Call Center Week presents The Summit being held January 24-27, 2011 in Orlando, FL. read more
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09/17/2010 12:00:00 AM EDT
New York, NY, September 16, 2010 – Customer Management IQ and Parature present this complimentary webinar entitled, “Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom. read more
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05/27/2010 2:12:00 PM EDT
Las Vegas, NV and New York, NY – IQPC and Customer Management IQ announce that the 11th Annual Call Center Week main conference will be live streamed for the first time ever. read more
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09/10/2008 12:00:00 AM EDT
As a chairman and CEO of an $85M company with over 700 employees I was presented with my fair share of proposals for projects, “transformational” initiatives and various other recommendations. read more
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12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
Executive Customer Contact Exchange
Carton House Kildare, Ireland
April 16- 18, 2012 -
3rd Annual Contact Centres Asia
Amara Hotel, Singapore
March 20- 21, 2012 -
5th Customer Experience Management 2012
Dockside, Sydney, NSW
April 30- 2, 2012
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Companies, It Turns Out, Have NOT Really "Gone Social"
social | social crm | social customer service
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Obama Rips Outsourcing in State of Union; What's the Foreign Call Center Reaction?
politics | government | call center
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Zappos vs. UFC: Who Exactly Are You Trying to Satisfy?
customer satisfaction | customer-centric | security
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