-
10/12/2010 12:00:00 AM EDT
400+ Industry Leaders to Convene in Miami to Map Out Contact Center Strategies for 2011 Attendees for October Expo and Conference Come From Around the World October 4, 2010 – (New York, NY) The International Contact Center Expo and Conference being held October 25-27, 2010 at the Doral Golf Resort & Spa in Miami, is drawing attendance from around read more
-
09/27/2010 12:00:00 AM EDT
New York, NY - Call Center Week presents The Summit being held January 24-27, 2011 in Orlando, FL. read more
-
09/17/2010 12:00:00 AM EDT
New York, NY, September 16, 2010 – Customer Management IQ and Parature present this complimentary webinar entitled, “Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom. read more
-
05/27/2010 2:12:00 PM EDT
Las Vegas, NV and New York, NY – IQPC and Customer Management IQ announce that the 11th Annual Call Center Week main conference will be live streamed for the first time ever. read more
-
09/10/2008 12:00:00 AM EDT
As a chairman and CEO of an $85M company with over 700 employees I was presented with my fair share of proposals for projects, “transformational” initiatives and various other recommendations. read more
-
Lower the Costs of Your Call Center Operations Without Sacrificing Service
May 7, 2009
Register Now -
Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
December 21, 2009
Register Now -
Delivering Five-Star Multi-Channel Service: A Guide to Best-in-Class Strategies, Technologies and Results
March 23, 2010
Register Now -
How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels
July 22, 2010
Register Now
|
|
|
|
-
Can Your Multi-Channel Agents Keep Up With "Watson?"
jeopardy | watson | ivr
-
5 Ways to Succeed (or Fail) When Handling Customer Complaints
customer loyalty | customer complaints | customer service
-
Why You Must Treat Customers Like Your Friends
customer engagement | customer retention | customer loyalty
|
Reach Customer Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.
Learn More >> Join today and interact with a vibrant network of customer management professionals, keeping up to date with the customer management industry by accessing our wealth of Customer Management articles, videos, online seminars, live conferences and more. Sign Up Today! |
|
Not a member? Sign Up
Reasons for Joining
Address your challenges through knowledge sharing with peers from our global network of specialists.
Benchmark your business initiatives with the who's who in the field.
Hear from industry pioneers how to maximize ROI in today's challenging economy.
And best of all It's FREE!