| 270 question results |
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I have customer service agents in 4 different parts of the world...Need good tips and best practices for managing virtual teams. Thanks.
alexandra.mendezgalvan | Answer
(1 answers, 1 new) -
Hi, I am very interested in online ambassador programs within Customer Service. Has this topic been covered within this forum? If you could share any...
dave@twoskinnymen.com | Answer
(1 answers, 1 new) -
Hi
I'm doing QA monitoring for our call centre. Can kindly advise what is the standard duration definition of short, medium & long call ?
Thank you
vincentlmc | Answer
(1 answers, 1 new) -
Describe why organisation procedures are important to good customer service ?
shamrock1628 | Answer
(2 answers, 1 new) -
Hi there,
I'm really excited to get involved with Customer Management IQ. How would I submit content for inclusion on the site?
Thanks!
McKay
contactpoint | Answer
(1 answers, 1 new) -
Is Kid Power webinar available ?
nrbanuri | Answer
(1 answers, 1 new) -
My company is thinking of introducing an IVR and we have some concerns over how our customers will respond to it. We have been trailing an IVR out of usual...
David | Answer
(2 answers, 2 new) -
Hi, my biggest problem is how to interrupt a customer so he does not raise my HT with chit chatting or telling me their whole life story. I don't mean to be...
RosamariaHemken | Answer
(2 answers, 2 new) -
Why does Southwest practice age discrimination on special offers to individuals older than 72, who are frequent and repeat customers? I received a card saying...
mimes | Answer
(1 answers, 1 new) -
What supervisor tools do you use to monitor and train call center agents daily, other than email and chat?
Marissar | Answer
(2 answers, 1 new)
| 270 question results |
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