Teleflora Scratches the Surface of the Social CRM Question: An Interview with Contact Center Futurist Amas Tenumah
Amas Tenumah, Vice President of Operations at Teleflora, is interested in social business strategy--how the company will begin to understand how to leverage collaborative technologies internally and externally. Some call this enterprise 2.0 or social CRM. Tenumah is asking the big questions which most of us |
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Author: Blake Landau Tags: contact center | Teleflora | call center |
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