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6th Annual Prepaid Mobile Summit
Venue to be Confirmed, Bangkok
January 25 - 26 2011 January 25

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Building A Modern Call Center From The Ground Up: The Next Generation Call Center
Wouldn't you be interested to see the most "advanced call center in the world?" Well that's precisely what Graham Kingma proclaims about his brand. In his case study presentation Kingma, Head of Call Center Operations for WIND Mobile, shows us how he and his team managed to leverage

Tags: WIND Mobile | social media | contact center

I am interested in Mobile Content. I keep reading about the race to become the dominant mobile compu

Tags: mobile content | distribution | technology

Do you think the recession will slow up the race to become the dominant mobile computing platform?

Tags: mobile content | mobile computing | platform

	T-Mobile vs. the customer: Round one (the setup) I have read that customer churn in the wireless telecom industry ranges from 10% to 67% with an accepted industry average of 35%. If this is true then the average cell phone customer stays less than three years with their carrier. The same source says wireless carriers have new customer acquisition costs
Author: Kevin Stirtz Tags: All \| Loyalty \| churn 02/10/2010 12:00:00 AM EST

	T-Mobile vs. the customer: Round two (the change-up) This is second in a miniseries describing my experience with T-Mobile as I try to upgrade my phone without paying more than a new customer would. You can read Round one here. Round one took place entirely on the Internet. And it went well. Round two brought us back into the real world, in more ways [...]
Author: Kevin Stirtz Tags: All \| Loyalty \| churn 02/11/2010 12:00:00 AM EST

	T-Mobile vs. the customer: Round three (the foul-up) This is the third in a short series of posts detailing my experience as a T-Mobile customer. My goal was to upgrade my phone without paying more than a new customer would. (Since I’ve been a T-Mobile customer for 8 years, it only seems fair.) You can read round two here. Round one was fast and [...]
Author: Kevin Stirtz Tags: All \| Loyalty \| churn 02/12/2010 12:00:00 AM EST

	T-Mobile vs. the customer: Round four (getting stood-up) This is the fourth in a series of articles that detail my recent experience as a T-Mobile customer. As an 8 year customer, my goal is to upgrade my phone without paying more than a new customer would pay for the same phone. You can see the prior article here. Round three ended with an unhappy [...]
Author: Kevin Stirtz Tags: All \| Loyalty \| churn 02/15/2010 12:00:00 AM EST

	T-Mobile vs. the customer: Round five (the wrap-up) This is the final post in a short series that describes my recent experience as a T-Mobile customer. The situation started with my goal of upgrading my phone to a newer model but at a price that was no more than what a new customer would pay. Since I have been a loyal customer for almost [...]
Author: Kevin Stirtz Tags: All \| Loyalty \| churn 02/16/2010 12:00:00 AM EST

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