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The Business Case for IVRs and Automated Speech Recognition
Over the last five years, leveraging self-service to drive down costs and improve customer satisfaction has garnered a lot of attention from chief executives looking to optimize call center organizations. Providing quality customer service to quickly become both a competitive and comparative differentiator in the marketplace in which core product offerings are being commoditized is more important than ever ....more |
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Author: Art Hall Tags: interactive voice response | ivr | automated speech recognition |
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Go Green with the Help of Home-Based Agents
As the country continues to struggle with the catastrophic oil spill in the Gulf of Mexico, the damage has again elevated the importance of finding ways to operate businesses in an eco-friendly, socially responsible manner. As individuals, we are concerned with preserving the environment. Yet as business leaders we must also consider the revenue and profitability impact of implementing “green&rdquo....more |
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Author: Tags: green policies | corporate responsibility | operational efficiency |
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