Customer Service Excellence Within a Call Center Environment: A Discussion with Derek Bishop

My name is Joseph and I just got off the phone with a represenative from Capital one. I called on behalf of miss Blanco and asked for some asstistance for her. I asked for a bilingual speaking person and they told me that they had no one that is bilingual. Then they hung up! Miss Blanco has been recieving multiple invatations by mail from Capital One and this is how they act when she finally aggrees to apply. Correct me if I'm wrong, But, in this century and with this economy, no one should descriminate againest new customers.
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I have an issue with Customer service, Allen park Michigan site. She was very rude, I was treated as if I was a 2 year old, Store Mang was on a Funeral leave, I am 65 not 2. I went to my sales person and the issue at hand was placed in center and taged. I need please.
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I DIDNT GET THE CHANCE TO KEEP UP WITH ALL ACC# SO PLEASE EMIAL OR CALL THANK U
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I DIDNT GET THE CHANCE TO KEEP UP WITH ALL ACC# SO PLEASE EMIAL OR CALL THANK U
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My main Yahoo page is frozen @10/18/2011?
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Very bad, in singapore, i am try to get the line 2 day still havent
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I wish to cancel a subscribtion for National Geographic for Kids: How do I go about it? Who do I address this to?
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I would like to lodge a compaint against General Manager Eddie Grider store number 102,. On October 21, 2011 he fired Katy Coleman unjustly. She was calculating our tab best she could as it was extremely busy at the bar. Before she had they opportunity to present us our bill as we were still drinking they fired her for not having the bill up to date. When she cashed us out our bill was correct with all the drinks we had ordered. She was an excellent bartender and the termination was unjust. I would like a resolution to thie issue and want a phone call with the status of this resolution as soon as possible. I was greatly offending by this and will NEVER patronize your establishment again in any city if this man is not terminated immediately!!!! Sincerely Joan Hatfield
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At&t & Direct TV 22 Sept 2011 Account # 530-432-8263- 171- 8 James Gosney 14891 Woodland Loop Grass Valley, CA 95946 ENCLOSED Find COPIES and PAGES FOR YOUR REVIEW, and explanations of problems Woodland Loop is our second home and we’re only there about four days a month. (01) (a) TOP of page, Our bill from Comcast Paid CHK # 1574 $98.04 without Internet. (b) Our closing bill 06-23-11 Paid CHK # 1618 © Your advertisement of $97. Per month for the bundle possessed our change to at&t. (02) I called at&t and asked for the Bundle that included, phone, HD TV forever and Internet (a) We were told our phone was hooked up. IT WAS NOT, Our Comcast # was still working (b) Our Son came to the home when the Direct TV was connected. He told us the new phone number wasn’t working, only the old one. © When we came to the home three weeks later the Comcast number wasn’t working, nor the at&t number. The Direct TV wasn’t working either and I couldn’t call until I was back in the Concord home. I called at&t and they said the phone was hooked up, it wasn’t. They also told me the Direct TV didn’t work because I hadn’t Paid the Bill. “Which we never Got” We have our mail forwarded to the Concord Address, which I gave to at&t. I made a date to hook the internet up when I would be there. (03) When your Tech arrived to install the internet I told him the phone didn’t work. He left to check on the phone hookup somewhere in the neighbor hood. He told us it hadn’t been connected at that point and he did connect the phone with the new at&t number. (04) The Tech said they had sent him the wrong modem. It should have been a wireless modem. He hooked up the modem but my PC wasn’t new enough to get on the internet. 05) at&t sent me a wireless modem and I returned the wrong one. I was told to get a wireless plug for my PC and it would work. It didn’t and still doesn’t. (06) I had never received a bill so I called at&t on July 22, 2011 to ask what I owed. It wasn’t the $97.00 it was a previous charge of $259.42 and a total charge of $578.40 Due July10th. This was for services I had never received. When I called I was told to “deduct $200. From the bill”. (7) The second page is copies of payments I had made. 6/6/11 $113.45, 6/10/11 $118.51, 6/13/11 $200.08 and $59.95. A copy of CHK # 1650 7/22/11 $259.42 A GRAND TOTAL of $751.41 Paid to date, 22Sept 11 with a new bill for $501.89 Due by 3 Oct 11 For another Grand Total of $1,253.33 for three months service. My neighbor, also a veteran, has three HD T.V.s and pays $97.00 per month for the bundle. I’ve spent hours on the phone each time I receive your monthly statement. So I’m sending the corrected monthly statement with my check for $97.00. Making the total $1,350.33 and if this is not acceptable please discontinue this monthly aggravation for me. (8) Now a new bill for $562.36 and you haven’t discontinued service. Total current charge $133.39 = a grand total of $1483.72 for four months. Sincerely (Beau) James Gosney 4340 Rose Lane Concord, CA 94518 (925) 685-8014
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I am registered for the PCH Sweepstakes. How do I go online and check if I am a winner? Judith
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First of all I have a problem understanding why you (McCalls) do not have an option for your customers to send a msg to you via email or chat online. My issue and also the fabric cutter at the store, is that on a pattern of yours, McCalls, for the amount of fleece to purchase you list only 45" fabric.....are you aware that fleece hardly ever comes in 45"? It comes in 60".....which makes it very difficult to figure out how much fabric to purchase without getting too much or too little. I purchased way too much! Thank you for your time and I hope you will correct this matter.
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I wish to unsubscribe from all future emails
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Report Abuse   Mary Jane Raaflaub 10/27/2011 4:31:33 PM EDT Not enough time

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My calls to Tiger are NEVER answered. I wanted to visit the Tiger office to make my luggage uplifting but UNABLE to find Tiger office address. What is happening to Tiger !!!!!!! Very disappointed
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I placed an order online for a one year subscription at $4.99. My address was incorrect and I went back to fix it. Today when I checked my bank statement, I see that I was billed twice. I would like this corrected please. I see from other comments that I am not the first that this has happened to.
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I wanted to order the 4.99 sub for 12 mos. My address was wrong so i went to chg and then it ordered me two 24 mos. subs. please helpo me solve the problem. Linda Sanford/ eljunk@bellsouth.net
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I pressed the wrong button & do not care to receive the newsletter. Thank You
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i bought a sony ericsson phone Xperia Arc about 3 weeks ago to which i regret it very much, not so much for the phone but the customer service in sony's hotline in singapore sucks. they have no ample know-how of the phone and they kept you on hold for long period of time like 15 mins or more whithout coming back to tell you they are still checking how to rectify your problem. they are also rude and seem impatient when you tried asking them more questions.
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i ordered ur product i e magic jack phone last year for the 30 day trial period. i returned it after trying it out but iam being charged for the service and i dont know why? my credit card is being charged by u guys even tyhough iam no longer using it. i just had it the trial period which was around 13days!!
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I was send to you my defected TV Haier 13 in. 07/20/2011. I was faxed my resipt about prise this TV 08/09/2011. My reference ticet # 739173. I faxed second time the same information 09/01/2011 in2.42 pm.This situation is make me very abset. And from today I want see only my money back, no any product from you,because I dont want you Sarvice no more. Please Back my money ASAP 97.79$
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I love this article....
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I am actually a Registered Nurse but was unable to practice due to personal/financial reasons, but I've been working as a Customer Service Representative for more than 5 yeas now and I love what I'm doing! Providing excellent customer service is what I'm good at. It feels good whenever a customer is satisfied with whatever service you have provided them with. It's actally as simple as ABC..... You identify their needs and do whatever BEST you can to provide them with what they need or even extend an extra mile. And please, don't forget to SMILE...
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fuck hotmail is shitting me i cant contact you as my account has been frozen by you
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I had an valid ticket on june 9th 2011 ,We were 5 passenger on that flight but didnot get boarding pass that means continental airlines was unable to deliver boarding pass.Can you tell me why could happend because I had to cancell my vacation plan.Who will responsible for this. ALKAMAL MILON TELL#5613509700
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Boost sucks...I've tried to call my boyfriend several times and I get a recording stating (please hold while we try and locate the subscriber you are trying to reach) bull crap...you are a worthless piece , I have tried several times and for 4 days thia ia what I get ...BULL CRAP
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IF UPS is allowing JACK MCCAR in ny to discriminate what else do you expected from UPS....some drivers told me that he favored some people and seek revenge on some.Asked the black drivers at the lenox center what they think,,,they are so fedup with the discrimination.One drive told me the color of your skin is a big deal at lenox center.I like these guys they are so friendly to us and we dont want anyone to feel like UPS is all about black and white but thats the way they feels.I hope some address this problem sooner or later
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in my pay pal account is tied to a bank that we no longer use. We are living now in Florida, but our credit cards are still tied to our Virginia address. We need to change banks and also for some reason what we want to buy it would not accept our bank debit credit card. Could you call me at 703-507-5323
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Trying to source a direct number to exercise your air miles re-travel is a problem. It should be forefront on your mailing materials etc.,
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good information, I work at 211 Texas and I can tell that we have some of this in place and that it works
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great informAtionN
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Excellent article - I will be passing this on to on or two contacts who are currently engaged in implementing customer engagement initiatives.
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