| 19 interview results |
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Contributor: Duane Cashin
Posted: 02/09/2010 3:17:00 PM EST
Duane Cashin is shouting from the roof tops that we do not live in a competitive marketplace but a crowded marketplace. He does not currently see companies performing at the level necessary to be successful in today’s marketplace. Read more Contributor: Marc Benioff
Posted: 01/12/2010 4:24:00 PM EST
Marc Benioff is arguably one of the most exciting CEOs of our generation. Benioff, CEO of salesforce.com, a trailblazer and game changer in the CRM cloud computing space, has released his newest book (co-authored with Carlye Adler) Behind the Cloud: The Untold Story of How Salesforce. Read more Contributor: Maura Sullivan and Rob Siefker
Posted: 11/30/2009 12:00:00 AM EST
Zappos call center managers Maura Sullivan and Rob Siefker of Zappos carry a smile in their voice when they talk about the Zappos call center, but you can’t blame them. Read more Contributor: David Bradshaw
Posted: 11/16/2009 12:00:00 AM EST
When David Bradshaw, Vice President and Head of Sales and Service, was asked to turn around the ING call center he looked at five key areas. Read more Contributor: Andre Vermaat
Posted: 11/02/2009 2:50:00 PM EST
André Vermaat is proud to say that he works for UPC. Five years ago he might not have gloated. Read more Contributor: Clara Shih
Posted: 10/27/2009 1:29:00 PM EDT
If you ask social CRM expert Clara Shih about reactions by most companies to the topic of social media, she would tell you “it's still very early. Read more Contributor: Andrew Knight
Posted: 10/12/2009 1:47:00 PM EDT
Andrew Knight does much more than write the Case-Mate blog. Case-Mate, which is a leading manufacturer of cases, holsters, skins, covers and accessories for the Apple iPhone, BlackBerry, iPod, MacBook, cares about its customers and is navigating the social Web to let them know. Read more Contributor: Colette Yee
Posted: 09/10/2009 12:00:00 AM EDT
Customer feedback is critical to a company's success. Colette Yee, a graduate of Wharton Business School is the Director of Marketing for Utopy, a provider of speech analytics. Read more Contributor: Shaun Smith
Posted: 08/31/2009 12:00:00 AM EDT
Would you believe it if someone told you that in over 50 percent of cases, lack of trust was the primary reason a customer decides not to buy? According to customer experience expert Shaun Smith the elephant in the room in the failed sales department is absence of trust. Read more Contributor: John Gerzema
Posted: 08/24/2009 5:37:00 PM EDT
According to branding phenomenon John Gerzema, author of The Brand Bubble , the best brands today communicate excitement, dynamism and creativity. So what do Pixar, Wikipedia, Adidas and the iPhone have that other brands don’t? We asked Gerzema how he collected and analyzed the data to compile a chart of the highest performing brands today. Read more Contributor: Janet LeBlanc
Posted: 08/10/2009 3:14:00 PM EDT
Janet LeBlanc is the Director of Customer Value Management for the Canada Post Corporation. She is responsible for turning around Canada Post’s customer service offering. Read more
19 interview results Advertisement
Events of Interest-
Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Management in Telecoms: UK Summit
Chelsea Football Club, London, UK
July 16- 19, 2012
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