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New York, NY - Call Center Week presents The Summit being held January 24-27, 2011 in Orlando, FL.  The event, produced by IQPC, is being repositioned to focus on the future of contact center and customer relationship management through new learning formats and content. 

This rebranding reflects market feedback on the awareness of the brands and synergies between the two events.  Repositioning the Summit correlates with the need for the market to develop actionable strategies and plans to deal with new challenges and putting them on the brink of significant strategic, technological and organizational changes, including operational effectiveness, multiple channel communications and balancing customer engagement issues.

“The real challenge for contact centers is to adapt new strategies and processes that address the fast-moving evolution of our industry, while making it seamless to the customer,” comments IQPC Event Director, Lisa Schulman.  “The Summit will focus on how to set the framework for the changes we are facing.”

The 2011 event, now in it’s 6^th year, will feature exciting new learning formats and topics, conducive for senior-level contact center directors to learn about trends and strategies for managing their customer-facing operations.  Learning formats will encourage audience interaction and engagement.  Preliminary topics include:

• The Contact Center of the Future: What will it look like and how will you get there
• Social media as a necessity: Implementing a truly social CRM application and enterprise-wide uses
• Dealing with the new demographic: How customers will want to communicate with you through Twitter, Facebook or phone calls
• Hiring and candidate assessment strategies: Leveraging “techies” and specialists in a customer service environment

The complete Summit program will be announced at the end of September.

For more information on the Call Center Week’s 6^th Annual Summit, visit www.callcenterevent.comor contact Lisa Schulman, IQPC Executive Producer and Sector Leader at lschulman@iqpc.com.

Network with Call Center Week’s Summit:

Twitter: www.twitter.com/CallCenterEvent

Facebook: IQPC’s Call Center Week

LinkedIn:  Call Center Week

Blog: www.callcenterconference.wordpress.com

About IQPC
IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.

Contact:

IQPC
Abby Lombardi
T: +1 212-885-2660
F: +1 888-231-7864
www.iqpc.com