Sorry I Have No Budget
02/17/2009

Steve Chriest
| Selling-Up
| customer creation
| budget
| sales
| segmentation
| customer behavior
| performance measurement
| recession
| business growth
| customer focus
| customer profile
| sales process
| metrics
| sales training
| customer retention
| sales management
| marketshare
Today you hear all too often that your clients have no budget. In this presentation Steve Chriest delivers a case study on how to effectively practice upturn thinking in a downturn economy by tackling challenging customer conversations. Chriest, the Principal of the San Francisco-based consulting firm Selling-Up, is the author of The E-Suite: The Proven System For Reaching and Selling Senior Executives.
For more information, visit www.selling-up.com.
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The Nordstrom Way to Customer Service Excellence -
Voice of the Customer: An Essential Ingredient for Effective Customer Management -
Know Your Customers: Three Steps to Increasing Customer Engagement -
CRM Essentials: 3D/CRM a Paradigm Shift -
Lower Operational Costs Without Sacrificing Service -
Is CRM Dead? Should It Be? -
Baylor Health's Low Cost Motivational Programs for Enhancing Performance in the Call Center -
The Social Customer Care Plan -
Integrating Live Chat With CRM To Boost Customer Experience -
Quality Principles Applied to Call Center Audits
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Events of Interest
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Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Summit 2012
Miami Marriott Biscayne Bay, Miami, FL
May 21- 23, 2012
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