The Cure for the Common Call Center: Eight Steps to Great Customer Experiences
08/20/2009
customer management | eHarmony | call center | customer service | contact center | RightNow Technologies | marketing | customer experience management | iqpc | branding | customer relationship management | call center week
Today’s customers expect their interactions with businesses to be fast, convenient and easy. With a combination of strategy and technology, you can channel the right information across every communication path to create a far more unified, consistent and satisfying customer experience—and you can reduce your operating costs along the way.
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• Explore strategies and technologies that deliver immediate results and support long-term growth• Learn about the real-world challenges and the real-world gains of companies that have taken their customer experience to the next level, including a case study by a RightNow customer eHarmony• Discover a quantitative scorecard for diagnosing your call center
customer management | eHarmony | call center | customer service | contact center | RightNow Technologies | marketing | customer experience management | iqpc | branding | customer relationship management | call center week
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Home Based Agents: Expanding Your Talent Pool and Realizing Cost Savings -
The Bottom Line Impact of Customer Centricity -
Connecting with your Customer on and Emotional Level and Realizing the Resulting Benefits -
Driving Strategy through Customer Experience -
Interview with Advisory Board Member John Cushman, VP Business, AT&T at the 2009 IQPC Customer Experience Summit -
Six Steps to Designing and Delivering a Great ustomer Support Experience: Part 1 -
Pre-Hiring Strategies: Beyond Background Checking To Reduce Turnover Costs and Increase the Customer Experience -
Explosive Call Center Innovation
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