Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom
What’s the worst place in an airplane? The middle seat! Why? You’re literally stuck in a rotten place, possibly for a long time, and you can’t do anything about it. Or can you?
Doug Lipp, respected author, speaker and former head of training at Disney University uses the middle seat as a metaphor for what happens to all of us in life ... we get stuck in uncomfortable places. How do you deal with unfortunate situations? When in a situation that you “can’t control,” what options do you actually have?
This entertaining and thought-provoking webinar will address such topics as:
- Creative Problem Solving
- Work-Life Balance
- Customer Service
- Product Development
Join us for this fun-filled, insightful webinar as Doug addresses everything from life-on-the-road horror stories to dealing with organizational change.
G. Douglas Lipp & Associates
Doug Lipp is President of G. Douglas Lipp & Associates, a consulting organization specializing in international leadership, customer service and change management.
With over 30 years of experience working from the front lines to the board rooms of many American, Asian, European and Latin American multinational corporations, Doug motivates and challenges audiences around the globe to examine their respective management styles and business strategies, then determine the effectiveness of each as seen from a variety of customer and cultural perspectives.
Doug has written extensively about the benefits and necessity of thinking globally, acting locally in business. He is the author of numerous articles and seven books on leadership, customer service and international business, including his two most popular: "The Changing Face of Today's Customer: How to Attract and Retain a Diverse Customer and Employee Base" which addresses how businesses can thrive in this era of cultural diversity and global competitiveness. Doug's other most popular title is “Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service” which focuses on a balanced approach to service, leadership and teamwork.
At Disney, Doug was the head of the training department at the world-renowned Disney University. He was also on the start-up team for the highly successful Tokyo Disneyland in Japan.
Doug has a Master's degree in International Business Communication from California State University, Sacramento. Fluent in Japanese, Lipp spent two years at International Christian University, Tokyo, and at Nanzan University, Nagoya, Japan, continuing his undergraduate studies of Japanese language and history.
Vice President of Marketing
Gary McNeil, Vice President of Marketing, is responsible for developing and implementing strategies to accelerate Parature’s global market leadership position. Gary oversees brand and identity, lead generation, marketing communications, public relations, customer marketing activities, events, Web marketing and industry analyst relations.
Gary has twenty years of marketing experience. Prior to joining Parature, Gary was vice president of marketing for Vocus Inc., the global leader in public relations management software, where he helped grow the company from almost 8 million in revenue to over 40 million and a successful IPO. Prior to Vocus, Gary was Vice President of Marketing for Authoria Inc., the world leader in human capital management software where he played an instrumental role in achieving a trajectory of consistent and rapid growth. Gary also held several key positions with Kronos, Inc., most recently as Director of Marketing Programs. A frequent guest speaker, Gary has spoken at numerous online events and at industry tradeshows and conferences around the country.
Gary holds a B.S in Business Administration from Northeastern University.
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