Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money?

Rate this Webinar: (4.8 Stars | 152 Votes)   Thanks for your rating! Tags: intelliresponse

New Data on Consumer Behavior Shatters the Hype Over Facebook and Twitter

As investment into social CRM moves towards the billion-dollar threshold, customer service representatives simply cannot afford to ignore a pressing question:  Does the hype and focus placed on social media translate into real business value?

A  sobering investigation into the facts shatters the sentiment that those who hesitate on offering social customer service are missing out on immense opportunity.  It reveals why customers are really using social media, significantly calling into question the notion that they are demanding customer service over Facebook and Twitter.

Join us in this free webinar, which will reveal the ground-breaking data and assure your social media strategy is based on fact and proven ROI opportunity, rather than on blind faith:

• What does the hard data say on how customers are truly using online and social media and how companies should truly go about engaging their audience on the web?
• What online channel do customers actually prefer for customer service, and how can your organization capitalize on the opportunity?
• How can you best align your resources to successfully engage customers in their preferred online channels?
   

Presenter:

David Lloyd CEO IntelliResponse

As CEO of IntelliResponse, David is responsible for setting the company's strategic direction, overseeing operations and driving new growth. Before assuming this role David was CTO & VP Client Services for IntelliResponse where he lead the expansion of the product into analytics, social and mobile markets as well as the transformation of their analytics towards customer intelligence.

Mr. Lloyd has worked for top 5 consultancies as well as other start-ups in the area of technology and technology strategy specifically focused on the web. His earlier studies were focused in computer science before completing his MBA from Queens.

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Report Abuse   bcantor 11/29/2011 5:17:58 PM EST Glad to see such abundant interest in this webinar! This will be available live tomorrow at the stated time. All who register, however, receive the ability to watch the webinar on-demand after it runs, so even those whose time zones do not allow them to tune in live will be able to enjoy the presentation. Anyone who CAN watch this live SHOULD, however, since there will be an opportunity for Q&A and interaction with the presenters. Replies (0) Post a reply Sign in or Sign up to post a comment

Report Abuse   allanoc 11/29/2011 11:01:03 AM EST It would be great if there was a recording for users in different timezones indeed. IQPC please advise. Thanks. Replies (0) Post a reply Sign in or Sign up to post a comment

Report Abuse   jolittle 11/29/2011 1:01:39 AM EST Hi ... I am also in Brisbane and would like to be able to view at an appropriate time!! thanks Replies (0) Post a reply Sign in or Sign up to post a comment

Report Abuse   colin.ridley 11/22/2011 6:19:14 PM EST And I am in Sydney Australia which makes the webinar 0300-0400 hrs for me. So same question as Luke re will it be available online later? Replies (0) Post a reply Sign in or Sign up to post a comment

Report Abuse   luke.treston 11/15/2011 4:44:42 PM EST As I am in Brisbane Australia, so for me this webinar is on at 0200 - 0300 hrs. I am very interested in the content so am wondering if it will be available for download post event? Pls advise. Replies (0) Post a reply Sign in or Sign up to post a comment