Technology

Customer Management IQ covers the key critical modern technologies every call center needs. Prepare yourself for the latest technology that you need to be aware of in addition to your IT counterparts and vendors.
 

Case Study: How Data Transformed a Call Center, Enhanced Customer Experience -

Customer management experts routinely buzz about the impact analytics and data management can have on the call center and customer experience management. Unfortunately, few provide any substantive proof for their assertions. Until now--check out this case study! Full Video »


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