More than a Microphone: Using Social Media to Build Customer Relationships
Contributor: Becky CarrollPosted: 8/23/2012
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By now, everyone knows they can use social media to spread the word about their organizations. But how many are using it to build effective, long-lasting customer relationships? Full Article » |
Case Study: How Data Transformed a Call Center, Enhanced Customer Experience
Contributor:Posted: 8/2/2012
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Customer management experts routinely buzz about the impact analytics and data management can have on the call center and customer experience management. Unfortunately, few provide any substantive proof for their assertions. Until now--check out this case study! Full Video » |
Stop Underselling the Importance of Call Center Intelligence
Contributor:Posted: 7/18/2012
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Customer management professionals cannot escape the Big Data hype. And yet, so much of that hype is ignoring a key element of how effective use of customer intelligence can drive customer experience improvement. Full Podcast » |
Ignorance: The Secret of Demand-Side Innovation?
Contributor: William Cohen, Ph.D.Posted: 11/3/2011
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How ignorance of a certain industry or its best practices can help fuel great success in innovation! Full Column » |
10 Best Practices for Deploying Your Contact Center in the Cloud
Posted: 7/30/2012 |
Download this informative whitepaper from Ovum and sponsored by Genesys –“Deploying Your Contact Center in the Cloud – A Guide to Best Practices”. Cloud-based contact centers are providing access to a wide-range of features and functions to effectively engage with customers across multiple channels – quicker and more economically than ever before. Understand how you can identify and plan for potential successes and challenges in implementing a cloud-based contact center. Full Whitepaper » |
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Make Innovation a Competitive Differentiator in your Contact Center Customer Experience
July 18, 2012
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How to Serve the Millennial Customer: Google & TELUS Share Insights
November 7, 2012
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Think Siri is Just a Consumer App? Learn How Virtual Agent Technology Is Transforming Corporate Customer Service
February 20, 2013
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My company, KIXEYE (kixeye.com), is looking for a consultant with expertise in building scalable support operations. Our... |
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A client of mine in the food services industry (fast food restaurant) is looking for a consultant who can help with call center scripting. |
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