Not a member? Sign Up

Reasons for Joining

    Address your challenges through knowledge sharing with peers from our global network of specialists.

    Benchmark your business initiatives with the who's who in the field.

    Hear from industry pioneers how to maximize ROI in today's challenging economy.

    And best of all It's FREE!
Sign in using your existing
Customer Management IQ account
Username or Email:

Sign Up   | Already a member? Sign In
Call Center



About this Podcast...


In today's uncertain business climate, it is more important than ever to secure the Loyalty of your customers. Loyalty is the trust, the understanding and the emotional bond you have with your customers, and they with you. Nurturing this emotional bond is the heart of loyalty advantage. Hear some surprising and counterintuitive insights on the difference between customer satisfaction and customer loyalty—and find out what the band Phish can teach us about delivering wow experiences. In this session, Brookeside Group CEO Tom Cates, an expert in a comprehensive approach to customer loyalty, sheds some light on the matter.

Rate this Podcast: (4.3 Stars | 6 Votes)



Advertisement

Events of Interest
Download Brochure

Please complete the information below to complete your download.

Please note: That all fields marked with an asterisk (*) are required.

First Name *
Last Name *
Job Title *
Company Name *
Email Address *
Telephone *
Country *
Where did you hear about us? *

I would like to receive information about sponsorship and exhibition opportunities

Yes, sign me up for the FREE Customer Management IQ e-newsletter, including information on FREE Podcasts, Webinars, event discounts and online learning opportunities.