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Las Vegas, NV and New York, NY – IQPC and Customer Management IQ announce that the 11th Annual Call Center Week main conference will be live streamed for the first time ever. This event, being held June 14-18, 2010 at Caesars Palace in Las Vegas, NV will now be available for registered users both live and on demand after the event.

“By live streaming the 11th Annual Call Center Week, professionals that can’t get time away from work are still able to participate from their home or office,” comments Lisa Schulman, Executive Producer and Sector Leader of IQPC.

Also, live viewers will still have an interactive experience by submitting questions to speakers and having their most pressing issues answered. We would encourage all participants to leverage the audio, video and other presentation materials not only live, but also at a later date for their own reference or for further training and development of their internal team.”

Call Center Week features practical, measurable successes over the past year from award-winning and renowned companies, as well as lessons their on what didn’t work, on how to:

• Efficiently create a customer experience that produces growth, engaged employees and positive word of mouth
• Drive performance improvement and leverage tools/technology for enhancing both the agent and the customer satisfaction level
• Prepare call centers to become a focal point for VOC initiatives and proactively manage the customer experience
   

For complete details on live streaming of the 11th Annual Call Center Week visit live.callcenterweek.com or contact Lisa Schulman, IQPC Executive Producer and Sector Leader at lschulman@iqpc.com.

Network with Call Center Week:

Twitter: www.twitter.com/CallCenterEvent
Facebook: IQPC’s Call Center Week
LinkedIn:  Call Center Week

About IQPC

IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.

Contact:

IQPC
Abby Lombardi
T: +1 212-885-2660
F: +1 888-231-7864
www.iqpc.com