Sorry I Have No Budget
02/17/2009
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Steve Chriest | Selling-Up | customer creation | budget | sales | segmentation | customer behavior | performance measurement | recession | business growth | customer focus | customer profile | sales process | metrics | sales training | customer retention | sales management | marketshare
Steve Chriest | Selling-Up | customer creation | budget | sales | segmentation | customer behavior | performance measurement | recession | business growth | customer focus | customer profile | sales process | metrics | sales training | customer retention | sales management | marketshare
Today you hear all too often that your clients have no budget. In this presentation Steve Chriest delivers a case study on how to effectively practice upturn thinking in a downturn economy by tackling challenging customer conversations. Chriest, the Principal of the San Francisco-based consulting firm Selling-Up, is the author of The E-Suite: The Proven System For Reaching and Selling Senior Executives.
For more information, visit www.selling-up.com.
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The Nordstrom Way to Customer Service Excellence -
Voice of the Customer: An Essential Ingredient for Effective Customer Management -
Know Your Customers: Three Steps to Increasing Customer Engagement -
CRM Essentials: 3D/CRM a Paradigm Shift -
Lower Operational Costs Without Sacrificing Service -
Is CRM Dead? Should It Be? -
Baylor Health's Low Cost Motivational Programs for Enhancing Performance in the Call Center -
The Social Customer Care Plan -
Integrating Live Chat With CRM To Boost Customer Experience -
Quality Principles Applied to Call Center Audits
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Call Centre Week Canada
Sheraton Toronto Airport, Toronto, Canada
September 13- 16, 2010 -
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November 29- 30, 2010 -
Customer Experience Exchange
Le Méridien Beach Plaza, Monte Carlo, Monaco
November 15- 17, 2010 -
6th Annual Prepaid Mobile Summit
Venue to be Confirmed, Bangkok
January 25- 26, 2011
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