CRM Essentials: 3D/CRM a Paradigm Shift
04/27/2009
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salesforce.com | customer relationship management | crm deployment | 3d crm | data management | customer service | call center | data | contact center | salesforce | customer | Lionz Force | customer management | data analytics | crm | Jeff Lionz | customer satisfaction
salesforce.com | customer relationship management | crm deployment | 3d crm | data management | customer service | call center | data | contact center | salesforce | customer | Lionz Force | customer management | data analytics | crm | Jeff Lionz | customer satisfaction
Everyone claims to know “best practices.” In this virtual case study, seasoned industry expert Jeff Lionz has pared down the enormous area of Customer Relationship Management to include only the most critical elements. You'll hear a clear and cohesive study of Customer Relationship Management best practices, including an easy approach to designing, developing and deploying a 3D Customer Relationship Management application. You'll learn how to create an integrated system to better manage your data and keep it fresh.
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Lower Operational Costs Without Sacrificing Service -
Is CRM Dead? Should It Be? -
Baylor Health's Low Cost Motivational Programs for Enhancing Performance in the Call Center -
The Social Customer Care Plan -
Integrating Live Chat With CRM To Boost Customer Experience -
Know Your Customers: Three Steps to Increasing Customer Engagement -
Voice of the Customer: An Essential Ingredient for Effective Customer Management -
The Nordstrom Way to Customer Service Excellence -
Sorry I Have No Budget -
Quality Principles Applied to Call Center Audits
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Events of Interest
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Call Center for Financial Services
Venue to be confirmed, Dallas, TX
November 15- 17, 2010 -
Contact Center & Relationship Summit América Latina 2010
Hotel Casa Dann Carlton, Bogotá, Colombia
August 31- 2, 2010 -
Customer Experience Asia 2010
Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia
September 14- 15, 2010 -
Government Contact Centre Summit 2010
Star City, Sydney, Australia
August 31- 1, 2010
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