Webinars

Find upcoming and previously recorded customer management webinars, which allow you to learn more about topics to your work, without having to spend time and money traveling.
81 webinar results
   Page  of 9  
  • Wednesday, January 9, 2013, 1:00 PM - 2:00 PM ET

    What does it mean to be really competitive? Being fastest or biggest isn't enough for the long haul. The organizations that prevail over time will have more than just a good product or a large footprint in their market.
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  • Wednesday, December 12, 2012, 1:30 PM - 2:30 PM ET

    Are you empowering agents to satisfy customers, build loyalty and grow your business?  Or are you the roadblock persistently distancing the brand from your customer base? Poor performance from contact center agents is not a rare phenomenon, and as such, it is easy to blame the front-line for ruining the customer experience.
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  • Thursday, December 6, 2012, 1:00 PM - 2:00 PM ET

    Customers today have changed. They research differently, they buy differently, and they are trying to interact with your business differently. They expect customer service across all channels - web, social media and smart phones.
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  • Thursday, November 29, 2012, 1:00 PM - 2:00 PM ET

    As self-service tools become more effective and accepted by customers, queries reaching agents are becoming more sophisticated. The implications for agent empowerment and training, knowledgebase enhancement, and escalation beyond the center cannot be ignored.
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  • Tuesday, November 27, 2012, 12:00 PM - 1:00 PM ET

    Investments in Social Media have breached the billion-dollar threshold. For key decision-makers, there are urgent questions that need intelligent answers: Are we tracking social media? How? How do we build our Facebook brand? Is anyone reading our messages from Twitter? How quickly do we reply?   The consequences of failure to get into the social media groove are dire: your competition may
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  • Wednesday, November 14, 2012, 2:00 PM - 3:00 PM ET

    As customers, we’ve all experienced it before – “I can’t get to an agent!”, “I’ve already given you that information!”, “I have to be on hold for how long?” Everyday customer experience (CX) executives are faced with the ongoing pressure to deliver a positive experience to increase customer satisfaction and brand loyalty.
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  • Wednesday, November 7, 2012, 1:00 PM - 2:00 PM ET

    Providing customer service to Millennials has its challenges. The generation born 1980–2000 has grown up in a connected world and is renowned for their social-media savvy and exceptional multi-tasking.
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  • Wednesday, October 24, 2012, 1:00 PM - 2:00 PM ET

    One of the biggest problems for enterprises today is the large volume of customer calls. High operating costs prevent human interaction for every phone call, yet research continues to show that customers prefer to speak with a person, not a robot.
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  • Thursday, September 20, 2012, 1:00 PM - 2:00 PM ET

    The pressure to boost customer satisfaction with less funding is increasing as companies are looking for new ways to differentiate their services and reduce customer churn.
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  • Wednesday, September 12, 2012, 1:30 PM - 2:30 PM ET

    Customer service on social media can no longer be viewed as a passing fad or a marketing distraction. With brand service being secretly monitored and then publicly reported on by the likes of Nielsen and STELLAService, and social customers skewering businesses and organizations for PR or service gaffes as they happen, organizations of all sizes should be prepared to not only follow customer
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  • Wednesday, July 18, 2012, 11:00 AM - 12:00 PM EST

    Understanding the customer experience is a critical part of any business in today's cost sensitive world. Every customer relationship and contact impacts your business  and ensuring a positive experience drives their loyalty and spend .
    Learn more

81 webinar results
   Page  of 9  


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