Webinars

Find upcoming and previously recorded customer management webinars, which allow you to learn more about topics to your work, without having to spend time and money traveling.
82 webinar results
   Page  of 9  
  • Wednesday, April 23, 2014, 3:00 PM - 4:00 PM ET

    It seems few organisations have found the right recipe for satisfying their customers' taste for multi-channel engagement. Recent research suggests it remains a mediocre experience for most.
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  • Monday, March 31, 2014, 12:00 PM - 5:00 PM ET

    Most businesses claim to care about the customer experience.  A considerably smaller amount actually delivers a satisfying one. It is a story as old as time:  talking the talk but not walking the walk.
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  • Wednesday, February 19, 2014, 2:00 PM - 3:00 PM ET

    In a survey conducted by Call Center IQ, 68% of executives confirmed plans to increase their customer service budgets in 2014.  Stop me if you think you’ve heard this one before.
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  • Wednesday, December 11, 2013, 1:00 PM - 2:00 PM ET

    It’s an old story: Call centers suffer from chronically high turnover. Disengagement among agents is common, and replacing them can cost 1.5 times their annual salary.
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  • Wednesday, December 4, 2013, 2:00 PM - 3:00 PM ET

    In a day and age where the contact center landscape is changing at a rapid pace, it has become increasingly clear that it is all about enhancing the customer experience by being at the center of every customer interaction. From multi-channel, to omni-channel, mobile customer engagement and proactive care, each of these trends are an essential part of your cloud contact center strategy and are now required to cater to the informed and tech-savvy customer.
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  • Tuesday, November 19, 2013, 12:00 PM - 3:00 PM ET

    General registration for CMIQ's complimentary Digital Customer Care Summit goes live shortly.  We're giving you, our valued CMIQ member, the chance to secure your spot now!  Register below and you will get complete live and on-demand access to the free event! Today’s customer management landscape is simple.
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  • Thursday, November 7, 2013, 11:00 AM - 12:00 PM ET

    How many times have your loyal customers become frustrated having been asked to repeat their information? Or had to explain their special situation or circumstances every time they call? Today’s customers expect not only fast and reliable, but more and more personalized customer service.
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  • Monday, September 30, 2013, 12:00 PM - 5:00 PM ET

    80% of organizations believe it is particularly important to serve customers in their preferred channels.  Only 30% are capable of consistently doing so.
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  • Wednesday, July 31, 2013, 1:00 PM - 2:00 PM ET

    There are a lot of potential snags in the customer lifecycle that can diminish the customer experience - but you can prevent a lot of them. Many of those pitfalls stem from complexities in the type of business or product you offer and the level of customer service you provide (and your customers demand).
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  • Wednesday, July 24, 2013, 2:00 PM - 3:00 PM ET

    Join CMIQ for a lively roundtable discussion of highlights from the brand-new Executive Report on Call Center Technology , including key trends from American Express, Best Buy, MetLife, Hyundai Capital, GlaxoSmithKline and many others.
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  • Thursday, May 23, 2013, 3:00 PM - 4:00 PM ET

    Your customer’s expectations for service are changing. They now expect to request and receive help via multiple channels including phone, email, instant message, and mobile.
    Learn more

82 webinar results
   Page  of 9  


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