Posted: 5/15/2012
|
If a customer service representative’s slightly-errant word choice is capable of damaging your customer experience, odds are good that the experience is already broken. Full Article » |
-
Get to the Heart of the Matter – Sort through the Conversations Your Customers Are Having About You to Improve the Customer Experience Register Now »
-
Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management Watch Now »
-
From Insights to Marketing Opportunities: Targeting Consumers from Boomers to Millennials to Kids Watch Now »
-
Balancing Innovation & Quality in the Evolving Call Center Landscape Watch Now »
-
Investing in Your Brand Through Hosted Solutions Watch Now »
- You Hired Me for Customer Service, Not Sales 5/16/2012
- The Social Mistake You Cannot Afford to Make 5/14/2012
- Best Buy, Coca-Cola Case Studies Prove ROI of Social Media? (Well, Not Really) 5/10/2012
- Care About Customers, Revenue? Make Partner Training Your Business! 5/9/2012
- How to Drive an Outstanding Customer Experience Through Channel Alignment 5/9/2012
- Google’s “Coffee” – Are Your Customers Ready for Your Message? 5/8/2012
You Hired Me for Customer Service, Not Sales
Contributor: Melissa KovacevicPosted: 5/16/2012
|
They are friendly but have no idea how to get you interested in the product or services they are trying to sell. They were hired in a Customer Service focused role and now they have to sell. So what is really going on? Full Article » |
Ask Not What Social Media Can Do For You
Contributor:Posted: 9/16/2011
We spend so much time focusing on what ROI and benefits we can extract from social media. Here's why you should instead be asking what benefit your organization brings to social networks. Full Video » |
How to Drive an Outstanding Customer Experience Through Channel Alignment
Contributor:Posted: 5/9/2012
|
If you learned that a natural disaster was about to hit your neighborhood, you would surely make the necessary preparations. Full Podcast » |
Six Best Practices for Agent Knowledge Management
Posted: 5/3/2012KANA and its customers have learned valuable lessons through many years of successful knowledge management deployments in the contact center. Here are six best practice guidelines that we have found to be the most crucial for success. Full Whitepaper » |
Why "Doing the Right Thing" is the Key to Winning Customers
Contributor: William Cohen, Ph.D.Posted: 1/4/2012
No amount of clever marketing spin tops the customer management benefit of doing the right thing. Full Column » |
-
Customer Experience Summit 2012
May 21-23, 2012,
Miami Marriott Biscayne Bay, Miami, FL -
13th Call Center Week 2012
June 4-8, 2012,
Caesars Palace, Las Vegas , NV -
12th Annual Minimising Churn and Building Customer Profitability
June 6-7, 2012,
Amara Hotel, Singapore
|
|
I registered for this Webnar weeks ago and still have not received my emial with the link to the Webnar. Could you please let me... |
Posted by: shillman | Answer this question
|
|
what is a provide order when you want to add a nother feature to a phone service |
Posted by: lynese19 | Answer this question
|
|
I am running a small business online now and i really do not want to do too much job one customer service. |
Posted by: SophiaGreen | Answer this question
|
|
Describe why organisation procedures are important to good customer service ? |
Posted by: shamrock1628 | Answer this question
|
|
Which is the better resource conference to attend - SOCAP Symposium or Call Center Summit? |
Posted by: Lmcloud567 | Answer this question
|
About Customer Management IQ
Customer Management IQ is an online community for finding Customer Management and Call Center information, discussing ideas about CRM and Call Center Management and sharing marketing best practices. Join today and interact with a vibrant network of Customer Management and Call Center professionals. Keep up-to-date with the Customer Management and Call Center industries by accessing our wealth of call center articles, call center videos, online seminars, live conferences and more.
|























Not a member? Sign Up
Reasons for Joining
Address your challenges through knowledge sharing with peers from our global network of specialists.
Benchmark your business initiatives with the who's who in the field.
Hear from industry pioneers how to maximize ROI in today's challenging economy.
And best of all It's FREE!