Hot Infographic: 2013's Top 3 Executive Priorities Revealed
Posted: 12/18/2012 12:00:00 AM EST | 1
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What challenges are causing sleepless nights for executives across the country? What decisions will separate success and failure in 2013? To what extent must customer-centricity drive strategy in the years ahead?
Customer Management IQ's 2013 Executive Priorities report, a complimentary and must-read resource available here, answers those questions with data from our comprehensive study and supplemental analysis from a cross-industry panel of executives.
Some notable findings from the report are highlighted in the below infographic:
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Contributor:
Brian Cantor |
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Please don't enable the perception that training people will result in large improvement shifts. Big gains come from the systemic related elements. I had an Executive tell me, "we need to train our people better because they have to navigate 12 systems to serve customers." So she wanted an e-learning solution. WHAT! Fix the 12-systems to navigate problem!
So, make sure you think "macro" not "micro" when reading this report.
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