Translating KPIs into Customer and Business Value
Financial Leadership in the Contact Center
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Effectively communicating the financial impact of your contact center's operations can be crucial in securing additional investment and driving business growth. This report will explore practical strategies and best practices for tracking financial metrics, building a business case for investment, and aligning your contact center's performance with C-suite expectations.
Join us this June 19-22 in Las Vegas as we celebrate 25 years of customer contact excellence.
Customer Contact Week Las Vegas is brought to you by CCW Digital, a division of the Customer Management Practice. Get back to Customer Contact Week at www.customercontactweek.com.
