Podcasts

Listen to Call Center podcasts and Customer Management podcasts on Customer Management IQ. Learn how to implement your customer management strategy more effectively to increase profitability and reduce operational costs.

Looking for the latest customer management podcasts? Listen to customer management and related podcasts on Customer Management IQ. Get started today. View All

Current Podcast

Care About Customers, Revenue? Make Partner Training Your Business!: How can you assure your business will not cede sales revenue or customer satisfaction points because of a few bad apples in the channel? listen now

Tags: channel management | sales and revenue
05/09/2012 12:00:00 AM EDT

Other Podcasts

How to Drive an Outstanding Customer Experience Through Channel Alignment:

If you learned that a natural disaster was about to hit your neighborhood, you would surely make the necessary preparations. listen now

Tags: channel management | customer experience | customer segmentation
05/09/2012 12:00:00 AM EDT

How National Grid is Learning to Build Relationships in the Contact Center:

Martin Neat, National Grid, reveals why utilities contact centers can no longer restrict their focus to transaction-based customer service. Find out how his leading organization is establishing the culture and strategies needed to drive real relationships! listen now

Tags: customer experience | contact center | utilities
03/26/2012 12:00:00 AM EDT

Delivering the Social Experience Your Customers Are Demanding:

Make no mistake: customers are indeed demanding two-way brand communication and customer service on social channels. But what are their expectations? And how do you successfully deliver--and measure--the desired experience? Duke Chung from Parature explains! listen now

Tags: social crm | social media | customer experience
03/07/2012 12:00:00 AM EST

Be Like Disney: Why Your Brand Must Compete on the Customer Experience:

Having the best product is no longer enough to guarantee long-term customer loyalty. Find out why a top call center executive advises you to be like Disney when it comes to "competing on the customer experience." listen now

Tags: customer experience | disney | customer satisfaction
03/05/2012 12:00:00 AM EST

Call Center Regulation: Overcoming Customer Management Compliance Challenges:

When it comes to issues pivotal to the successful operation of the call center—and the business at large—few matter more than regulatory compliance. listen now

Tags: compliance | regulation | multi-channel
02/24/2012 12:00:00 AM EST

"United Breaks Guitars" Guy Talks the Future of Social Customer Complaints:

The guy who famously put a major corporation on blast for poor customer service is now working to give brands a “fighting chance at managing their reputations.” He speaks exclusively to CustomerManagementIQ about his new project and the evolution of customer complaints. listen now

Tags: customer complaints | united breaks guitars | customer experience
02/15/2012 12:00:00 AM EST

CRM: Does Your Call Center Strategy Support or Undermine This Key Business Goal?:

As you try to achieve your lofty CRM goals, learn whether your customer management strategy is beneficial or detrminental! listen now

Tags: crm | relationship | call center
01/23/2012 12:00:00 AM EST

How Avon's Call Center Turns Customer Feedback Into Valuable Business Insights:

In this exclusive podcast, Avon’s customer care director Tracy Wright shares real-life examples of how she achieved success by improving the alignment between the customer service function and other business units. listen now

Tags: call center
12/15/2011 12:00:00 AM EST

1 - 10 of 205	View All

	Customer Experience Management for Banking & Financial Services Venue to be confirmed, London, UK September 18- 20, 2012
Register Now \| View Agenda \| Learn More

	12th Annual Minimising Churn and Building Customer Profitability Amara Hotel, Singapore June 6- 7, 2012
Register Now \| View Agenda \| Learn More

	3rd Annual UAE Customer Service Week Abu Dhabi, United Arab Emirates September 30- 3, 2012
Register Now \| View Agenda \| Learn More

	Customer Experience Management in Telecoms: UK Summit Chelsea Football Club, London, UK July 16- 19, 2012
Register Now \| View Agenda \| Learn More

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Stop Visiting Your Customers: Leveraging Sales 2.0 For Increased Customer Engagement
Forward-thinking companies are asking their sales representatives to stop visiting all but their most... Read more

Contributor: Anneke Seley

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Contributor: Anneke Seley

The Roadmap to SCRM – Part 4 of 5

Contributor: Esteban Kolsky

The Great Equalizer: Twitter Savant Barry Dalton on Social Media in the Call Center
You might call Barry Dalton a "twerson." He is an avid Twitter user, and as the VP of Innovation... Read more

Contributor: Barry Dalton

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