Podcasts

Listen to Call Center podcasts and Customer Management podcasts on Customer Management IQ. Learn how to implement your customer management strategy more effectively to increase profitability and reduce operational costs.


Customer Management Podcast Series


Customer Management


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Current Podcast

Amazon's Mayday Button: Why Customer Service Needs a Human Touch: It might be one feature offered by one company, but the "Mayday" button on Amazon's Kindle Fire speaks to an essential ingredient in today's customer experiences: human interaction. Listen now
Tags:   human interaction | high-touch | amazon
12/19/2013  12:00:00 AM EST

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