Social Media to Blame for Insincere Customer Experiences?
Contributor: Brian CantorPosted: 8/14/2012
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Social media represents a great opportunity for brands to engage the audience and show off their customer-centricity. But once a company realizes that value, trouble is likely on the horizon. Full Article » |
Ask Not What Social Media Can Do For You
Contributor:Posted: 9/16/2011
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We spend so much time focusing on what ROI and benefits we can extract from social media. Here's why you should instead be asking what benefit your organization brings to social networks. Full Video » |
Safelite: Doing "The Right Thing" for Customers with 5Bes and 5Ts
Contributor: Brian CantorPosted: 8/21/2012
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Safelite's director of marketing has a message for those struggling with the challenge of doing right by customers and doing what's best for business. Full Podcast » |
Why "Doing the Right Thing" is the Key to Winning Customers
Contributor: William Cohen, Ph.D.Posted: 1/4/2012
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No amount of clever marketing spin tops the customer management benefit of doing the right thing. Full Column » |
Success Factors in Using an Integrated Voice of the Customer to Enhance the Customer Experience
Posted: 8/16/2012 |
In the White Paper "Success Factors in Using an Integrated Voice of the Customer to Enhance the Customer Experience", John Goodman, the Vice Chairman of TARP, addressed the findings of TARP's recent research on factors that will lead you to successfully create effective VOC processes. Full Whitepaper » |
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CX Transformation: Financial Services
The Bloomsbury Hotel, London, United Kingdom
September 16- 18, 2013 -
Call Center Excellence Strategies
Corporate Offices of Manheim/Cox Enterprises
July 12- 12, 2013 -
6th Annual Channel Management
Venue To Be Confirmed, Los Angeles, CA, USA
September 30- 2, 2013 -
Oman Customer Service Week 2013
Muscat, Oman
September 29- 1, 2013
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A client of mine in the food services industry (fast food restaurant) is looking for a consultant who can help with call center scripting. Any recommendations? |
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A client of mine in the food services industry (fast food restaurant) is looking for a consultant who can help with call center scripting. |
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I would like to offer my book for review and possible inclusion/mention on this website. |
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Where can I find a recorded customer management webinar? |
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